Frequently Asked Questions

Pitch Pass Club is a fan-first travel platform that connects American supporters with curated away day experiences to watch their favorite teams. We organize everything from flights and accommodations to match day experiences, so you can focus on being there.

Browse your favorite club, select a match drop that interests you, and join the squad. You can pay a deposit to secure your spot. Once you join, you'll be connected with other fans going to the same match.

Packages vary by match, but typically include accommodation, match day logistics, stadium access information, and curated local experiences. Check the specific match drop for detailed "What's Included" information.

Yes! If you're interested in organizing a custom group travel experience for a specific match or team, contact us at concierge@pitchpassclub.com to discuss personalized options.

We recommend booking as soon as match drops open. Availability can fill up quickly, and early booking typically offers more flexibility with pricing and accommodation options.

We accept all major credit cards through our secure payment platform. Payment typically happens in stages: a deposit to secure your spot, with the remainder due before departure.

While not required, we strongly recommend purchasing travel insurance to protect your investment. We can provide recommendations for providers that cover our packages.

Cancellation policies vary by match drop. Check the specific package details for cancellation terms. Contact us at concierge@pitchpassclub.com if you have questions about your booking.

That depends on your destination. Most European matches require a valid passport (valid for at least 6 months). Check your specific match destination for visa requirements.

While our packages are curated for the best value and experience, we can discuss customizations for larger groups. Reach out to concierge@pitchpassclub.com to explore options.

Club Captains are passionate fans who lead squads to matches. If you're interested in becoming a Captain, join your club squad first and show your enthusiasm. We'll reach out to top members about leadership opportunities.

Have a question or need help? Email us at concierge@pitchpassclub.com. We're here to help with any booking questions or concerns.