Introduction
Pitch Pass Club ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
Information You Provide:
- Name, email address, and phone number
- Mailing address and payment information
- Passport and travel document information (for international trips)
- Preferences and interests regarding teams and travel
- Communications and feedback you send us
Information Collected Automatically:
- Log data (IP address, browser type, pages visited)
- Cookies and tracking technologies
- Device information and usage analytics
2. How We Use Your Information
We use collected information to:
- Process and manage your bookings and payments
- Provide customer support and respond to inquiries
- Send booking confirmations and trip information
- Improve our services and website functionality
- Comply with legal obligations
- Send marketing communications (with your consent)
- Prevent fraud and ensure security
3. Disclosure of Information
We may share your information with:
- Travel partners and accommodations providers to facilitate your trip
- Payment processors to complete transactions
- Legal authorities when required by law
- Service providers who assist in our operations (under confidentiality agreements)
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption for sensitive data and secure payment processing.
5. Your Privacy Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your information
- Opt-out of marketing communications
- Data portability (receive a copy of your data)
To exercise these rights, contact us at concierge@pitchpassclub.com.
6. Cookies and Tracking
Our website uses cookies to enhance your experience. You can control cookie settings through your browser. Some features may not function properly if cookies are disabled.
7. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. By using our services, you consent to such transfers.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware of such collection, we will promptly delete this information.
9. Retention of Information
We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You can request deletion subject to legal and business requirements.
10. Policy Changes
We may update this Privacy Policy periodically. We will notify you of significant changes via email or by posting the updated policy on our website. Your continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Pitch Pass Club Concierge
Email: concierge@pitchpassclub.com